Translation Services Process

STEP 1: Quotation/Inquiry

Please fill in the required information on the Quotation/Inquiry Form and send it to us.

Please do not hesitate to contact us, if you have any further requests regarding details not indicated on the form, such as purpose of use, delivery date, level of accuracy, or other.

STEP 2: Quotation

Our coordinator will confirm with you the details of the order, any unclear points, and requests. Subsequently, we will send you a quotation by email. If your document is low in volume, we will provide you with a quotation within 3 business days from the date of order. If it is higher in volume, or is not in text data (such as printed materials or photo images), it may take additional time for us to provide you with a quotation. We may not be able to provide a quotation if the required information is unclear or incomplete.

STEP 3: Order and Contract

After reviewing the quotation, please email us to place your official order. Upon receipt of your email, we will begin the translation work.

STEP 4: Translation Work

We will select the most suitable translator for the job according to the content of the document and the customer’s request. If there are any questions regarding the content of the document, we will contact you for verification.

After it has been reviewed and proofread by a native speaker, the document will be complete.

STEP 5: Final Check

After the translation process, we will review the document for a final check.

STEP 6: Delivery

After the work has been completed, we will deliver the translation text as an attachment via email. Please contact us, if you have any questions. An additional fee will be charged if you require the translated document to be sent by post mail, instead of email.

If we are clearly at fault for any mistranslations, typographical errors, or omissions, we will correct them free of charge. If the customer requests any changes, corrections, or additions to the document, there will be an additional charge.

Upon delivery, we will be including a survey, and would appreciate your cooperation by providing your answers. We will try our best to further improve the quality of our products.

STEP 7. Billing and Payment

Upon delivery, an invoice will be sent to you by email.
For further details, please refer to “Billing and Payment” below.

Billing and Payment

Upon delivery, an invoice will be sent to you by email. After verifying, please remit payment by the end of the following month, after receipt of the invoice. Please note that individual customers are required to pay in advance. We will consider the payment terms if you are a university or other public research institution, and wish to pay with public or research funds.

New customers may be requested to prepay 20% to 100% of their first order. On subsequent orders, payment will be deferred.

Payment Options

You may choose to pay by bank transfer, credit card, or PayPal. For individual customers, we require payment in advance. Once your payment is confirmed, we will begin the translation work.

Bank Transfer
Please transfer funds to the bank account indicated on our invoice.
Bank transfer fees will be incurred by the customer.

Credit Card Payments
Please pay via PayPal.
The following debit or credit cards are accepted through our PayPal account:

  • Visa
  • MasterCard
  • JCB
  • American Express
  • Discover
  • Yin Lian Ka (UnionPay)

PayPal 
We will provide you with our PayPal account information.
Please pay in Japanese Yen.

Overseas Customers

For overseas customers, we only accept payment in advance. Once payment is confirmed, we will begin the translation work.

Personal Information

Customer information obtained through the quotation request form, phone calls, and emails will be strictly managed within the company. Please refer to our Privacy Policy for details on how we handle personal information.